FAQs

Hours

The library building will be closed to the public effective Wednesday, Oct 14th until Monday, Jan 4th.

Curbside pickup available Monday-Friday 11am-5pm. Call or text (406)927-9032 when you arrive and have your card ready to pick up your items.

BPL AND COVID-19 RESPONSE

While the BPL transitions through various phases related to providing service during the Coronavirus pandemic, please check back periodically for updated information. We ask that patrons wear a mask at the curbside to protect themselves and library staff. 

Book Donations

Are you taking donations?
Currently, the library and the Friends of the library are not taking donations. The library will announce a date to resume the acceptance of donations via social media, website, and Constant Contact.

C19 Updates

Where can I get more information about C19 updates?
Please visit our COVID-19 Info & Resources page or the local Coronavirus Response Hub for more information.

Community Room

Is the Community Room available for use?
Use of the Community Room is currently unavailable.

Computer Lab

Is the Computer Lab available for use?
Use of the Computer Lab is currently unavailable.

Curbside

Will curbside still be open?
Yes! To continue safely serving our patrons, the curbside service will be available M-F from 11 am to 5 pm. 

  • Pull in to the parking lot using the North 28th Street driveway. Park in a designated spot on the curb near the south door of the Library. Call or text the curbside help number (406) 927-9032.  Your holds will be checked out for you and brought to you. There is no need to leave your vehicle.
  • Can I come pick up my holds in the library instead?
    Not at this time. The Library is closed. 

Digitization Lab

Can I use the Digitization Lab to scan documents?
Use of the Digitization Lab is currently unavailable. BPL management is currently developing a way to undertake digitization requests from the public.

Genealogy Room

Can I use the Yellowstone Genealogy Room?
Use of the Yellowstone Genealogy Room is currently unavailable.

Hours of Operation

What are the hours of operation?
Curbside service is available Monday through Friday: 11:00 am – 5:00 pm

Interlibrary Loan

Can I submit an interlibrary loan request?
The library is not currently accepting ILL requests, but expects to do so in the near future.

Will you announce when ILL requests are being taken again?
Yes! We will announce the date when it is decided and ILL requests will resume.

Masks

Do I have to wear mask at the Library?
We ask that patrons wear a mask at the curbside to protect themselves and library staff. The library does not provide masks to the public.

Newspapers and Magazines

Will you still have magazines and newspapers available to use in the library?
For the safety and health of our patrons, the Billings Public Library is discontinuing subscriptions of physical magazines and newspapers.

Pedal-Powered Bike Library

Is the Pedal-Powered Bike Library in service this summer?
The Pedal-Powered Bike Library is not in service this summer.

Programming

Is the library offering programming to the public?
Library staff are conducting programs online. Please visit our Calendar to see a schedule of online programs. In-person programming will not be offered, at this time.

Public Computers

Can I use a public computer at the library?
Use of public computers is currently unavailable.

Research Help

Will there be someone available to answer my information questions?
Yes! You can call the library during operating hours for assistance with access to library materials and information.

Will you still take major research requests?
Major research requests, such as those requiring extensive time or resources, must be sent through email to refdesk@billingsmt.gov. All requests will be reviewed by the Assistant Director and directed appropriately.

Safety

What is the library doing for safety measures?
Updated cleaning protocols have been implemented in every unit. All returned materials are sanitized before being placed on the shelves. It is the expectation that all staff wear a mask in the library. 

Second Floor Conference Room

Can I use the Second Floor Conference Room?
Use of the Second Floor Conference Room is currently unavailable.

Senior Outreach

Are services being provided to seniors?
Senior Outreach staff are working with community partners to develop services that meet current resident facility restrictions.

Study Rooms

Can I use a study room?
Use of Study Rooms is currently unavailable.

Teen Technology Lab

Is the Teen Tech Lab open?
Use of the Teen Tech Lab is currently unavailable.

Volunteers at the BPL

When can volunteers come back to the library?
At this time our volunteer program is suspended.